Duty of Candour Report
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
An important part of this duty is that we provide an annual report about the duty of candour in our service. This short report describes how International Medical Management Inc. Limited has operated the duty of candour during the time between 1st April 2018 and 31st March 2019. We hope you find this report useful.

1. About International Medical Management Inc. Limited (IMM)
IMM is an occupational health clinic based in Aberdeen. We provide occupational health and travel health services to companies’ employees and to members of the public.

2. How many incidents happened to which the duty of candour applies?
In the last year, there has been one incident to which the duty of candour applied. These are where types of incident have happened which are unintended or unexpected, and do not relate directly to the natural course of someone’s illness or underlying condition.

3. To what extent did IMM follow the duty of candour procedure?
When we realised the event listed had occurred we followed the correct procedure. This means we informed the people affected, apologised to them, and offered to meet with them. We reviewed what happened and what went wrong to try and learn for the future.

4. Information about our policies and procedures
Where something has happened that triggers the duty of candour, our staff report this to our Medical Director who has responsibility for ensuring that the duty of candour procedure is followed. The Director records the incidents and reports them as necessary to Healthcare Improvement Scotland.

All staff learns about the duty of candour as part of their mandatory training. We know that serious mistakes can be distressing for staff as well as for people who use our clinic. We have counselling support available for staff if they have been affected by a duty of candour incident. We have in place disciplinary procedures to deal with any duty of candour incident which might arise due to staff misconduct.

Type of unexpected or uninteded incident

  • Someone has died

    0

  • Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions

    0

  • Someone’s treatment has increased because of harm

    0

  • The structure of someone’s body change because of harm

    0

  • Someone’s life expectancy becomes shorter because of harm

    0

  • Someone’s sensory, motor or intellectual functions is impaired for 28 days or more

    0

  • Someone experienced pain or psychological harm which has been, or is likely to be, experienced by the person for a continuous period of at least 28 days

    1

  • A person needed health treatment in order to prevent them dying

    0

  • A person needing health treatment in order to prevent other injuries

    0

All staff learns about the duty of candour as part of their mandatory training. We know that serious mistakes can be distressing for staff as well as for people who use our clinic. We have counselling support available for staff if they have been affected by a duty of candour incident. We have in place disciplinary procedures to deal with any duty of candour incident which might arise due to staff misconduct.